Summary:
Article 1 : Reservation
Article 2 : Payment
Article 3 : Tourist Tax
Article 4 : Cancellation/Modification of Reservation and Commitment (excluding groups - see Article 8)
Article 4bis : Cancellation/Modification of Duplicate Reservations
Article 5 : Access to Rooms, Arrival and Departure
Article 6 : Room Configuration
Article 6bis : Baby Crib/Extra Bed
Article 7 : Pets
Article 8 : Reservation and Cancellation/Modification Conditions for Groups
Article 9 : Damage
Article 10 : Complaints
...

Article 1: Reservation
Anyone wishing to stay at the hotel is recommended to book in advance. The reservation will only be confirmed once the hotelier has given their consent. When making a reservation, the guest must pay a deposit or provide a credit card imprint. The hotel contract is deemed concluded upon agreement between the parties. The hotel reserves the right to pre-authorize the credit card prior to the arrival date. If this is rejected, the hotel may cancel the reservation.

Article 2: Payment
The accommodation service is payable no later than the day of departure.
We accept the following credit cards: Visa, MasterCard, American Express, etc.
Payments can also be made in cash or with holiday vouchers.
We do not accept checks.

When booking, the Guest provides their bank details, specifying the name of the credit card, the credit card number, the expiration date (the credit card must be valid until the end of the stay), and the security code.
Payment information is exchanged in encrypted mode using SSL protocol.
The Guest must arrive at the Hotel with the credit card used to make the reservation. They will be asked to provide proof of identity as part of the credit card fraud prevention procedures.

Pursuant to Article 2102 of the French Civil Code, the customer cannot object to the retention of their luggage if they refuse to pay.

A valid bank card in the customer's name will be required as a guarantee. A bank imprint will be issued as a guarantee. In some cases, however, the imprint may appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the customer's bank before the actual debit is made. In this case, the balance will be automatically credited by the bank to the customer and may possibly appear as a refund.
Room rates are set per day. Failure to pay will result in the immediate eviction of the customer, subject to legal action for the settlement of the amount owed. In the event of a dispute, jurisdiction will be assigned to a summary judge.

If you are unable to provide us with a valid bank card, we will be forced to refuse your room rental request.

Article 3: Tourist Tax
This tax is applicable in the municipality and payable on site: €1.44 per person per night.

Article 4: Cancellation/Reservation Changes and Commitment
Late arrivals or early departures will not give rise to a refund under any circumstances.

- STANDARD RATE: In the event of cancellation or modification up to 7 days prior to the arrival date, the hotel will not charge any fees (requests made by email or mail only).

In the event of late cancellation or modification less than 7 days prior to the arrival date, the hotel will charge 100% of the total amount of the reservation/nights (requests made by email or mail only).

In the event of a no-show, the hotel will charge 100% of the stay/nights and will have the option to rebook the room.
In the event of a change during the stay, the hotel will charge 100% of the stay/nights.

- NON-CANCELLABLE RATE: All "PROMO" reservations represent "non-cancellable, non-modifiable" reservations. The full amount of the stay/night stay is charged at the time of booking, indicating one of the following: Non-modifiable - Non-cancellable - Non-exchangeable - Non-refundable.

The hotel may rebook a room immediately under the following conditions:
Cancellation by the guest.
Reservation modification by the guest.
No-show by the guest without notifying the establishment.
Error by the guest when making the reservation regarding dates, number of rooms, or room type.

Article 4bis: Cancellation/Modification of Duplicate Reservations
In the event of a duplicate reservation due to a guest error, the guest may modify/cancel the reservation made in error within 24 hours (excluding same-day arrivals) following the reservation, subject to a €30 cancellation fee. This applies only if the reservation was made on our official website: www.lvrcassis.fr

Article 5: Access to Rooms, Arrival, and Departure
Anyone wishing to stay at the hotel is required to provide their identity and that of any accompanying persons.
Upon arrival, unless otherwise agreed by the hotelier, guests may not request to occupy the room before 3:00 p.m. Nightly rentals end at 11:00 a.m. (After 11:00 a.m., a €30 surcharge may be charged). A luggage storage service allows guests to leave their luggage at the hotel reception (subject to availability and schedule). A bank imprint and proof of identity will be requested by the hotel upon arrival.
Upon departure, guests must return their room key to reception. In the event of loss or non-return of the hotel key at the end of their stay, the guest will be charged €30 per key from the credit card provided as a guarantee at the time of booking, or upon departure.
Guests are strictly prohibited from taking any item belonging to the hotel with them. They must notify the hotel manager if they notice a mistake and return it, otherwise they will be charged.
The hotel does not accept bicycles in rooms (Article 9).

Article 6: Room Configuration
Some rooms are configurable, subject to availability. No requested configuration can be guaranteed. No configuration can be requested on the day of arrival or the day before for the following day.

Article 6bis: Baby Crib / Extra Bed
A baby is considered a person and must be declared when booking.
Baby cribs are only available upon request at the time of booking (subject to availability).
The maximum number of baby cribs per room is 1.
NO baby cribs are available in our "SMALL" room categories.
We do not have extra beds available.

Article 7: Pets
Only dogs are allowed in the hotel. A supplement of €15 per night per dog applies, and a €200 security deposit may be required in the event of damage (Article 9). However, dogs are not allowed in the common areas of the hotel (breakfast room, restaurant service room, etc.).
Within the hotel grounds: dogs must be kept on a leash and waste pick-up is mandatory. (Please bring your own pet bag; if needed, we have bags available at reception.)

For your comfort and that of your pet, please avoid rooms in the "SMAL L" category.
When booking, we will need to know the breed and weight of your pet. Depending on the size and/or category of your dog, we reserve the right to refuse any reservation if the room category does not match.

Guide dogs are allowed free of charge with prior approval from the hotel.
Pets are the responsibility of the guest. It is forbidden to leave them unattended in the room.
Any damage, whether caused intentionally or unintentionally, must be paid by the guest.

We do not accept category 1 or 2 dogs.

Article 8: Booking and Cancellation Conditions for Groups
A reservation is considered a group reservation for groups of 3 rooms or 8 people or more. A deposit of 30% of the total reservation amount may be required at the time of booking to confirm the group. Alternatively, and preferentially, a remote payment can be made 45 days in advance to verify the bank imprint provided in advance. In the event of a declined payment and failure to present another valid credit card within 48 hours, the reservation will be automatically canceled (i.e., 43 days before arrival).

Our cancellation conditions:
- Cancellation before 45 days: refund of the deposit (if paid).
- Cancellation between 45 and 30 days: 30% of the original reservation fee.
- Between 30 and 15 days: 50% of the original reservation fee.
- Between 15 and 7 days: 70% of the original reservation fee.
- From 7 days to no-show: 100% of the reservation fee.

Reservations are also subject to penalties for changes:
- From 15 days to 7 days: flat-rate change fee of €100.
- From 7 days to the day of arrival: cannot be changed.

Article 9: Damage
The rooms made available to our guests are checked, functional, and in good condition. Guests are encouraged to immediately report any defects to the hotel reception.

In the event of a problem, the guest will be held liable. In the event of damage—by the guest or their pet—the hotel reserves the right to charge the guest for the cost of repair or replacement. The same applies to any infraction noted after the guest's departure; the compensation amount will be debited from the guest's card.

The hotel does not accept bicycles in rooms. In the event of non-compliance with this rule and/or damage, additional charges may apply.
The hotel may require a full refund in the event of intentional or accidental damage to equipment, objects, or furniture belonging to the hotel, with a penalty and damages of €1,000 to €2,000.

In the event of flooding or water damage, whether intentional or involuntary, the hotel may require a full refund for the damage caused. In the event of damage to other rooms, a refund for the nights spent by other guests will be required.
The hotel may require a cleaning fee if the room is left in a condition deemed unsuitable. In the event of damage to bedding or bed bases, the hotel will require reimbursement for the damage, with a minimum fee of €1,000 for repairs and to prevent re-rental of the rooms.

Generally speaking, the guest must pay the hotel directly for any damage caused. Guests may claim reimbursement from their insurance company for any intentional or unintentional damage they cause during their stay. All our rooms are non-smoking. The hotel reserves the right to charge the amount of one night's stay for additional cleaning fees from guests who smoke in their rooms. If guests continue to smoke inside or outside the designated areas, they will be asked to leave the hotel.

In the event of non-compliance with the hotel's internal regulations, guests will be asked to leave the hotel without being able to request a refund. The hotel reserves the right to debit the amount of any undeclared consumption at check-out, as well as any damage to the room. This amount will be charged to the credit card imprint provided at the time of booking. The hotel is under no obligation to notify the guest but can provide an invoice upon request.

Article 10: Complaints
Any complaints regarding the quality of the services provided must be submitted to the hotel immediately.

Article 11: Forgotten Belongings
Items left behind or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the guest requests the return of their belongings by parcel or mail, this must be done with tracking and insurance for valuables. The return will be made after the guest has paid the shipping costs.

Article 12: Consumer Mediation
The hotel informs the guest of the possibility of resorting, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code.

Article 13: Acceptance of the Rules and General Terms and Conditions of Sale
The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and the hotel's internal regulations. Failure to comply with the above provisions will result in immediate termination of the contract.

Article 14: Disputes
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
Failing an amicable agreement, the consumer may refer the matter free of charge to the consumer mediator responsible for the professional, namely the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional. The matter must be referred to the consumer mediator:

- Either by completing the form provided for this purpose on the AME CONSO website www.mediationconso-ame.com
- Or by mail addressed to AME CONSO, 11 Place Dauphine - 75001 PARIS

IF THE GUEST FAILS TO COMPLY WITH ANY OF THESE CONDITIONS, THE HOTEL OWNER WILL BE OBLIGED TO INVITE THE GUEST TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND WITHOUT ANY COMPENSATION.